Order

How do I place an order?

1. shopping cart

Simply put the shoes or accessories you want into the shopping cart. From there you will get to the order form.

2. customer data

To place an order, we need your customer data. If you are already registered with us, you can log in and the customer data form will be filled out automatically.

You can also order without registration.

3. payment method

For payment you can choose between Amazon Pay, PayPal, credit card, purchase on account or by direct debit, prepayment and cash on delivery. The purchase on account or by direct debit we provide through the payment service provider UNZER. Please note that we process orders from abroad exclusively via prepayment, PayPal and credit card. Exceptions to this are orders to Austria, Switzerland and the Netherlands, where we also offer payment by invoice or direct debit for you. From an order value of 49,- Euro we deliver your shoes within Germany free of shipping costs. Please note: We offer cash on delivery only from an order value of 49,- Euro and only within Germany.

4. overview

Here you have the possibility to check the ordered items and your customer data once again.

5. send order

After you have pressed the button "Order with obligation to pay", you will immediately receive an e-mail from us, with which we automatically confirm the receipt of your order.

If you are not satisfied with an item, you can return it to us within 30 days. For this purpose, a free return label is enclosed with your order for returns within Germany and from Austria. Please use this sticker for your return. You can of course make full use of your legal right of withdrawal in the case of a return. Please note that the return costs for returns from abroad are at the expense of the buyer (except from Austria). Depending on the country, we can provide you with a return label for a fee. Please contact our customer service for this. Please note: For foreign orders, the correct customs clearance of the order is the responsibility of the buyer. The import and customs duties of the respective country of delivery apply here, these are to be borne by the buyer.

You can find more information in our frequently asked questions and the terms and conditions or just ask us directly.

DHL

Delivery is usually made within two to three business days by DHL (Deutsche Post) for orders within Germany for items that are available for immediate delivery.

GLS

The delivery takes place for orders in the European foreign countries with the dispatch service provider GLS.

UPS

Orders to the United States of America, Australia and Canada are shipped by UPS.

What payment options are available?

For payment you can choose between Amazon Pay, PayPal, credit card, purchase on account or by direct debit, prepayment and cash on delivery. We provide the purchase on account or by direct debit through the payment service provider UNZER. Please note that we process orders from abroad exclusively via prepayment, PayPal and credit card. Exceptions are orders to Austria, Switzerland and the Netherlands, here we also offer payment on account or by direct debit for you. From an order value of 49,- Euro we deliver your shoes within Germany free of shipping costs. Please note: We offer cash on delivery only from an order value of 49,- Euro and only within Germany.

Payment by cash on delivery

Upon receipt of the goods, you only pay the invoice amount in cash to the delivering parcel service. The additional cash on delivery and deposit fee for this payment method we take over for you.

Payment in advance

After your successful order you will receive our bank details for the transfer of the invoice amount by e-mail. When transferring the money, please make sure to include your order number and your last name in the reason for payment. Depending on the bank, it may take several business days until we receive your payment. The goods you ordered will be reserved for you until we receive your payment (maximum seven days). If you want to return one or more items, the corresponding value of goods will be credited back to the bank account from which you transferred.

Payment via Paypal

When paying by PayPal, you will be redirected to the PayPal website for payment during the order process. If you are already a PayPal customer, you can log in there with your user data and make the payment. If you are new to PayPal, you can log in as a guest or open a PayPal account and then confirm the payment. If you return one or more items, the corresponding value of goods will be credited back to your PayPal account. PayPal offers you various payment options, which you can store there as a PayPal customer.

Payment by credit card

We accept Visa, MasterCard and American Express. To ensure the protection of your credit card details, your complete data will be transmitted encrypted via SSL and are therefore safe from access by third parties.

After selecting this payment method, please have your credit card ready. You will be asked to enter your credit card number, expiration date and card verification number. The card verification number is the three digits located on the back of your card.

Your credit card data will be encrypted and forwarded to Payolution (leading provider of card-based payment services) for authorization, and the invoice amount will be reserved on your credit card. However, your credit card will not be charged until the day of shipment. If you return one or more items, the corresponding value of the goods will be credited back to the originally charged credit card.

Additional security when paying with credit card

Verified by VISA and MasterCard Secure Code enable the particularly secure processing of credit card transactions on the Internet using special encryption methods. You do not need any software on your computer. Both customers who are already registered and those who are not yet registered will be automatically redirected to your bank's site via the payment processing. To complete the order successfully, please follow the steps indicated there. Please note: We have no control over the information requested on this onward page.

Payment by invoice (Unzer)

We offer you the purchase on account via the external service provider UNZER. The invoice amount can be paid within 14 days after receipt of the goods. Your data will be transmitted to Unzer for the purpose of credit assessment. Please note that the purchase on account is unfortunately not possible with a different delivery address and for deliveries outside Germany, Austria, Switzerland and the Netherlands. With our payment partner Unzer, the purchase on account is only possible up to an invoice amount of 1000.00 EUR.

Payment via Amazon Pay

You can also pay securely and easily via Amazon Pay. Use the Amazon Pay button in the shopping cart.

If you are already an Amazon customer, you can log in there with your user data and make the payment. If you return one or more items, the corresponding value of goods will be credited back to your Amazon account.

What is the status of my order?

Are you waiting for your order and can't wait to take your new shoes out? Of course we understand that and are happy about it! You will receive a shipping information email as soon as your order is shipped. This contains a link to the shipment tracking of the corresponding shipping service provider. Here you can see the current status of the delivery.

Can I cancel or change an order?

Please send us an email to info@peterkaiser-shop.de in a timely manner - as it is our goal to deliver to you as our customer as quickly as possible. There is a possibility that the package is already on its way and we cannot change anything.

Cancellation

You can find more details about the cancellation and return policy in our cancellation policy in our terms and conditions.