How does the returns process work?

30-day money-back guarantee / returns

If you are not completely satisfied with an item, please return it to us within 30 days. After receipt and inspection of the goods, we will refund the purchase price to the original means of payment used.

Important note on the guarantee:

Our 30-day money-back guarantee only applies to unused items in their original condition. Please only use the items for the purpose of trying them on, as is usual in a store. If the item has been used beyond the fitting, we reserve the right to demand appropriate compensation.

Your statutory right of withdrawal:

You can of course make full use of your statutory right of withdrawal in the event of a return. We will check whether compensation is required if the goods show signs of use. You can also find further information in our FAQ.

How high are the return costs?

Return costs from other European countries:

8,50 €

Austria

14,50 €

Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, Hungary

17,25 €

Switzerland

18,50 €

Bulgaria, Italy

22,50 €

Ireland

For return shipping costs from anywhere in the world, please contact our customer service:

SERVICE HOURS:

Mon-Fri 8.00 - 16.00

HOW TO REACH US:

Tel: 0761-380 90 95

fax: 0761-380 90 80

e-mail: info@peterkaiser-shop.de