Shipping
How long do I have to wait for my order?
For items that are available for immediate delivery, delivery will be made within one to a maximum of three business days by our shipping service provider DHL* or DHL-Express*. Please select your preferred shipping service provider for your order when completing your order.
*Please note the indicated prices before finalizing your order.
We mark our items with the following symbols to show you the actual availability of your order:
immediately available:
We have this item in stock. If we receive your order on a working day until about 12.00 o'clock, the item will usually be packed and shipped on the same day.
currently not available:
We will gladly notify you when the product is available again. Just enter your e-mail address at the product.
Our stocks are updated for you every 30 minutes during the working day, so that we can always provide you with the current status.
Should a size or an article be out of stock, we will inform you as soon as possible.
What are the shipping costs?
5,00 €
Germany (free shipping from 49,- EUR order value), Austria (free shipping from 49,- EUR order value), Belgium, Denmark, France, Great Britain, Ireland, Luxembourg, Monaco, Northern Ireland, Poland, Czech Republic
10,00 €
Italy, Liechtenstein, Netherlands, Sweden, Switzerland, Slovakia, Slovenia, Spain, Hungary
25,00 €
Hong Kong, India, Indonesia, Israel, Japan, Canada, Mexico, New Zealand, Norway, Singapore, Thailand, United Arab Emirates, People's Republic of China
30,00 €
Australia, Brazil, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Portugal, Republic of Serbia, Romania, South Africa
35,00 €
United States of America
Shipping is done by DHL (Deutsche Post AG) for shipments within Germany.
Shipments to other European countries will be delivered by GLS.
Shipments to Canada, Australia and the United States of America will be delivered by UPS.
Note: The proper customs clearance is the responsibility of the buyer of the goods!
You can find more information in our terms and conditions or in our FAQs.
Is express shipping available?
On request we offer you a delivery with DHL Express within Germany starting from an order value of 49,- EURO at a shipping price in the amount of 7.50 EURO. Orders under 49,- EURO can also be delivered with DHL Express within Germany at a shipping price of 12.50 EURO. The standard delivery time is 1 to 2 days. You have the option to select DHL Express as the shipping service provider when completing the order.
What happens if I am not at home during delivery?
Our shipping partner DHL delivers within Germany between Monday and Saturday.
If your shipment cannot be handed over to you directly at the specified delivery address, you will find a pick-up slip with which you can pick up your package at the post office indicated on it within 7 days (in Germany). If there is no separate or deviating storage contract with DHL by the recipient, a delivery to a neighbor or another person authorized to receive the package is also possible.
How long do I have to wait for my order?
Shortly after we receive your order, we will send you an e-mail confirming that we have received your order. For items marked "immediately available", the delivery will usually take place within the next one to two working days by postal package. For items that are "available at short notice", you will be informed about the delivery date by us immediately by e-mail or telephone. For items marked with "pre-order now!" the delivery period depends on the availability at the manufacturer.